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ISINST30
ERROR
Problem:
During setup of SleepMultiMedia a general protection error may occur
in ISINST30 or _Ins0433._mp.
Cause:
This problem can occur as a result of a conflict between the setup
program of SleepMultiMedia and other drivers that are loaded. In particular,
if the MSWheel component of Microsoft Intellipoint 2.2, which controls
the mouse, is loaded, you will see this error.
Resolution:
To proceed with SleepMultiMedia Setup do the following:
Disable MSWheel before running setup. To do this press Ctr-Alt-Delete,
select MSWheel, and click End Task. Then Run SleepMultiMedia Setup.
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If the above does not resolve the problem, delete the Microsoft IntelliPoint
2.2, run SleepMultiMedia Setup then reload MS IntelliPoint. To do this
you must have the IntelliPoint software disks. If you do not have the disks
you still can use your mouse but will not have control of the mouse Wheel.
Go to Windows START/ Programs/Control Panel/Add-Remove Programs and
select IntelliPoint 2.2 and click on remove. Reboot your computer, then
run SleepMultiMedia Setup. After installation of SleepMultiMedia you can
reinstall MS IntelliPoint 2.2.
If you still have a problem with setup, delete all unnecessary drivers
by press Ctr-Alt-Delete, and clicking End Task to close each driver. Be
sure to keep Explorer.
If the above do not resolve your problem please call Sleep Multimedia
Inc. at 914-722-9291 or fax to 914-722-4490.
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